I had to deposit my draft for the 3rd trimester today. Last day, and I had to drag my lazy ass otherwise I would have been summoned to the PD’s room and what not would have happened. Here, trivial issues get more air but the important things are left asie.. I guess that is what Indian Bureaucracy is!
Anyways.. I went to the nearest branch of the Indian bank to make my draft. I got many feedbacks about the inefficiency of the bank from many friends of mine but I never had the chance to have the first hand experience. Today I could not deny myself the shabby administration and indiscipline of the Indian bank…
I entered inside and found the interiors much better than what I expected. The branch is considerably spacious and well furnished with ACs hanging on the walls… (Haier: Made in China).. But I was not sure about the working because it is chilled out here in Delhi..
Reception: Wow! There is no one there.. I checked my watch.. The time was 12:10 p.m. I could only find some hand outs of mutual funds of Reliance and SBI on the reception desk.
Some Counter: I asked an old man about the draft.. He asked me whether I have paid the cash or not? I said : “No!”.. “Go and do that in the cash cunter there and then come”, he replied and pointed me towards the counter. I went and filled the draft form and asked him again about the exchange rate that the bank charges.. he asked me roudily to ask the person at the cash counter…
Okay dude! I went to the cash counter.. There was a person very busy counting notes.. Suddenly he scolds an old man because he did not put the notes in a proper format… A cashier cannot even take this much pain.. after all this is what he is paid for. A great show of dedication.. He asked me to go to one another counter for the draft.
Yes.. I thought this guy would be better. I was standing in the queue. When my turn came, he asked me to fill in the exchange rate details.. I dint know the rate so asked him to tell me.. He told “Go to the first counter.. he will tell you the rate”. I told.. “Sir! The person in that desk asked me to talk to you for the same?… Abruptly came his reply ” Woh So Raha hai kya??? (Is he sleeping there?) Okay.. i went but to my dismay I was returned back to the same counter. Logically speaking, I think the person at the cash counter should know how much the exchange rate is.. but they played badminton and made me the shuttle.
Grumbling and dejected.. the cashier accepted my money.. The exchange rate was 120 bucks.. I never paid this much for exchange rates in any bank till now.. But chalega! I got the receipt and proceeded for the DD section..
A peron (50 or something) was busy chatting with someone in English! Fortunately I did not wait for too long before the other person left.. I asked him to make my draft.. He called one other person and asked him to do the same. I saw there were two counters and he should have made the draft but that is the ways things take place in a bank… after it is an Indian bank.
Let me call the person at the DD counter a Snob! the other one is “Decent”
Snob: Hey Decent ji! Come and make this draft.. People are waiting. (Decent was busy and doing some other work in another counter.. and Snob was busy enjoyin his free time)
Decent: Sir! How can I do work in two counters at the same time? Please cooperate and complete the draft…
Snob: You have two hands.. you should be able to handle two desks at the same time.
(That sounded so stupid! How can he say that? Bloody Snob! He was doing nothing and asking a busy man to complete his share of work)
Decent: Sir! You also have two hands…
(:D I loved that)
I thought being a spectator would make me waste my time.. I went and approached Decent to complete my task. He told me that he could not handle two desks at the same time because the automated software system allowed active log in only at once node.. I could understand but I requested him to issue my draft because i was getting late.
He was good at heart and he came after some time.. He issued my draft and had it signed by Snob! But before that when Decent was still there at the other counter I asked Snob as to who would be issuing the draft.. He said “The bank will issue the drfat”. That is the way things work here..
When i was waiting for my DD, I heard someone telling one other employee that Times of India (TOI) had covered an entire article on the working of this particular branch..
This is what happens in 90% of the offices in India (mostly government institutions). How can we become developed and competitive if people are so lazy? ow can we go ahead of China if these things continue? People tend to negkect the importance of time.. Time is the most precious thing.. We Indians have to understand one thing that to succeed and maintain the edge in today’s world, we just cannot afford to stay put at a particular place and expect things to get completed by their own..
We have miles to travel before we can say that “India is shining”!!!
Let us hope for the best and contribute as much as we can.